Privacy Policy

This privacy policy explains how Alpenklang Voice Studio collects, uses, and protects your personal information when you use our site or engage with our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law.

Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, register for services like vocal coaching, singing lessons, workshops, or classes, make inquiries, or otherwise interact with our online platform. This information may include your name, contact details (such as email address and phone number), and any other details you choose to provide related to your interest in our services.

When you visit our site, we may also automatically collect certain information about your device and usage of our site. This may include your IP address, browser type, operating system, referring URLs, and information about your activity on our site, such as pages viewed and duration of visit.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the services you request, including scheduling and conducting vocal coaching, lessons, workshops, and other related activities.
• To communicate with you, respond to your inquiries, and provide customer support.
• To process transactions related to our services.
• To improve our services and understand how our online platform is used.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: When processing is necessary to provide the services you have requested (e.g., booking lessons).
• Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, managing our business operations).
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.
• Legal obligation: Where processing is necessary to comply with a legal obligation.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our online platform and providing our services (e.g., payment processors, scheduling software). These service providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.

We may also disclose your information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, and that of our users or others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request the erasure of your personal data (under certain conditions).
• The right to request restriction of processing of your personal data (under certain conditions).
• The right to object to the processing of your personal data (under certain conditions).
• The right to data portability (under certain conditions).
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our site may contain links to websites operated by third parties. This privacy policy does not apply to those third-party websites. We are not responsible for the content or privacy practices of linked websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. Your continued use of our site or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by post at: